WHAT IS VOICEMAIL COURIER®?

VoiceMail Courier® is a call center service that will deposit your marketing sales message into the voice mailbox of your client or potential customer.

Our service consists of live agents in our call center who personally courier your recorded voice message into the voicemail of the target client. Our agents manually navigate past the reception or gatekeeper to reach every individual's mailbox. Once there, the agents will manually activate message playback. Your message will have been personally couriered to its destination.

VoiceMail Courier® call center is NOT an auto-dialer or voice broadcast service. VoiceMail Courier®, call center is a marketing and lead generation tool.

WHY USE VOICEMAIL COURIER®?

Telephoning a target customer, who never answers the phone, can be very time consuming. Don’t waste your time manually dialing customers, only to find yourself in their voice mailbox. Almost 85% of your outbound sales calls, or retention calls never reach a live person.

But, don’t get frustrated with voicemail jail, take advantage of it. Most of your staff can only make 50 to 70 sales calls per day. VoiceMail Courier® call center liberates you from the repetitive monotony of outbound calling, and repeating another message into a client’s voice mailbox.

Maximize your time wisely and negotiate in-bound customer calls, as a result of your outbound campaign.

Focus on what you do best. Eliminate mundane activities such as:

•    Manually dialing phone numbers
•    Ringing the phone
•    Waiting for an answer
•    Negotiating with reception
•    Being put on hold
•    Waiting for the right party to attend the phone
•    Getting thrown into voice mail
•    Verbally repeat another message into voice mail

All this costs valuable time; and only increases your selling cycle. Pay your sales staff to negotiate and close the sale on an inbound call. Spend less time on arduous outbound calls. You and your competition are calling the same clients. Expedite your outbound campaigns with unprecedented speed. Beat your competition to the client’s doorstep. Getting through to the client first, with a clear message, will give you the advantage.

VOICEMAIL COURIER® COSTS LESS THAN A TRADITIONAL CALL CENTER

•    No staff training required for your campaign, compared to a traditional call
     center
•    No live script to read repetitively; so human error is reduced, and so is cost
•    One agent can make 1,000 calls per day, a traditional call center cannot
•    Your message is delivered with your voice, as if you made the actual call. A    traditional call center does not operate this way
•    No surprise invoices since we charge per call, not by the hour, so your costs    are predetermined in advance of your campaign
•    Your message is always delivered consistently

WHAT IS VOICEMAIL COURIER® USED FOR?

•    Follow-up to a direct mail campaign
•    Cold calling potential customers
•    Client retention and appreciation calls
•    Reminders of live events and web seminars
•    Mass delivering a specific voice such as that of a CEO or President
•    Mass disseminating timely or critical information on short notice
•    Verifying phone numbers that are active or out-of-service
•    Promoting traffic to your website
•    Generating sales leads
•    Voicemail Marketing
•    Event Marketing
•    Increasing Web Seminar attendance
•    Expediting your client prospecting campaign by thousands of messages per day
•    Best of all, the client will never know you used VoiceMail Courier® call center,    because the message delivered can be with your recorded voice

HOW VOICEMAIL COURIER® CAME TO BE

Due to FCC changes in the fax broadcasting industry, such as the do not fax laws, and the do not call laws, companies could no longer use certain means of communication such as fax broadcasting and voice broadcasting as a means of procuring new clients. Faced with the specific absence of the fax broadcasting medium as an inexpensive means of finding new customers, salespeople found themselves making manual cold calls in order to solicit new business.

During the sales cold call process, it was statistically measured that 80% of the phone calls were not answered by a live person, but instead were encountered with voicemail. Salespeople were forced to either:

1. leave a message, or

2. hang up and call back again, hoping to encounter a live person.
This cold call process can become a great waste of time. With the frustration of encountering voice mail and repeating the same sales message, VoiceMail Courier® call center was developed to deal with this repetitive phone task.

WHO CAN USE VOICEMAIL COURIER®?

Any company wishing to maximize on their outbound phone calls can use VoiceMail Courier® call center. Any company using an existing outbound call center can reduce their costs by using VoiceMail Courier® call center. Any company that has been affected by the FCC Fax broadcasting regulations can use VoiceMail Courier® call center.

Companies that require a sales message or event reminder message to be consistent, precisely worded, and mass delivered will advance with VoiceMail Courier® call center.

WHAT IS THE SUCCESS RATE WITH VOICEMAIL COURIER®?

VoiceMail Courier® call center is only a method of delivery. Your success rate will depend entirely on your message to the customer, your telephone list of the people you are calling, and the quality of your product or service.

The VoiceMail Courier® call center service will expedite and multiply your existing success rate. VoiceMail Courier® call center will give you the advantage of speed over your competition.

WHAT OUR VOICEMAIL COURIER® OPERATORS WILL DO

During the process of arriving at the target voice mailbox, our live VoiceMail Courier® call center operators will handle every single outbound phone call, associated with any business telephone system. Our VMC operators will encounter and deal with:

•    Switch board receptionist
•    Personal assistants
•    Direct dial by number or extension
•    Dial by name directories
•    Being put on hold
•    Being screened by uncooperative attendants
•    What an Auto-Dialer system cannot do
•    VoiceMail Courier® call center operator does what an Auto-Dialer system
     cannot do
•    Every call is logged and labeled with the exact resulting outcome
•    Overcome FCC regulations pertaining to auto-dialers
•    Your message is delivered precisely, and consistently into any type of voice    mailbox
•    Your voice message is never played live, unless permission is granted
•    Your reputation is never damaged with delivery of incomplete messages, or    accidental live playback
•    Your message is delivered only to the contact name you specify, and to no one    else. Auto dialers cannot make that selection
•    Your message is re-directed to the new contact, in case the old contact
     name has changed
•    VoiceMail Courier® call center operator can read a short script detailed
     with your instructions, pre delivery of your message
•    VoiceMail Courier® call center operator will hold, and pilot your message to
     the correct target contact

WHY USE VOICE MAIL AS A MEDIUM?

1. People always listen to their voice mail. You will have a guaranteed listenership to your message. VoiceMail Courier® call center recipients will be compelled to listen to your message.

2. Voice mail does not consume fax paper or toner; and is not intrusive.

3. Your own voice adds the human touch, is as persuasive as you want it to be, and is very personal. Your clients will appreciate a personal call. A personal call carries more value than email or any other direct mail campaign.

4. Your clients will never know you used VoiceMail Courier® call center to replicate your voice, and multiply your phone calling efforts.

5. VoiceMail Courier® call center costs less than having an employee make all the calls.

6. VoiceMail Courier® call center is a faster campaign due to no training required and costs much less than your traditional call center.

7. No worries about inconsistent call center staff; every message is identical.

8. Email lists are very transient. Telephone numbers are more reliable and don’t change as often, therefore your campaign will be more successful with a phone list, instead of an email list.

9. You have been forced to use voice mail. You have no control over the reality that 80% of phone calls go to voice mail. Don’t be a victim of voice mail; use VoiceMail Courier® call center to overcome this negative, and turn it into a positive.

VOICEMAIL COURIER® TELEPHONE NUMBER LISTS

We research and develop our own telephone number lists for your usage. If the list you need is not available, you can ask to have it researched at no extra charge, depending on resources. Our list research efforts can be for both business telephone number lists, and residential telephone number lists.

FREQUENTLY ASKED QUESTIONS

VoiceMail Courier® call center is a guided voice message delivery system. We take a message recorded by you, and drop it inside everyone’s voice mailbox. VoiceMail Courier® call center hand delivers your recorded business message straight to voicemail. This is not an Auto-dialer service.

We dial every contact on a phone list. We use live operators to navigate the call, past the reception, and straight into a voice mailbox. This process if often referred to as a voicemail drop, or voicemail marketing.

First, book your campaign
Then, record your message
Lastly, send us your phone contact list

We need 24 hours notice.

We can deliver thousands of messages per day.

We make our calls to satisfy your specific time frame

The success rate depends on your contact list, and the number of retries.

This service is pre-paid, or on approved credit.

You can use your own client list, or we can help you find a marketing list.

Telephone number, contact name, company name. Contact position would be helpful, but not required.

Yes, you get a log report, and an exception report per job. All reports are free of charge. The reports show accurate details for every single call.

You can record the message, but we have in-house staff that will do it free of charge.

Maximum length is 60 seconds, but we recommend 30 seconds.

Message quality is identical to your initial recording.

Yes, we charge for every call because we have labor costs for every call.

As many retries as you want.

Generally 9 to 5, but we arrange to suit your needs.

With VoiceMail Courier® call center, your message should have the following structure: Hello, it's Jim Parker from XYZ company. I am calling to inform you about our great services. I think you will benefit greatly, and your return on investment will be realized very quickly. Please call me at xxx-xxxx when you have a moment to discuss your needs. Thank you.

VoiceMail Courier® call center coverage is across North America.

We can deliver thousands of messages per day.

CUSTOMER QUOTES

"Using the voice mail service has helped us tremendously in driving attendance at our seminars and the automation allowed us to continue working with our clients one on one while the technology did the work of contacting hundreds of prospective clients at once."

Warm regards, Sean Shea IT marketing manager

° ° ° ° ° ° ° °

"With your Voice Services, our client has experienced a 30% increase in calls and portrait studio appointments. You are by far, the most professional voice broadcasting company we have dealt with. Keep up the great work."

Andy Thomas, Direct Marketing Company

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"Voicemail Courier worked extremely well with this marketing program. Registration to our Conference was up by 45% within days of the voice broadcasting being sent out."

Teresa Orofina, Canadian Construction Company

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"I have received many calls from our members commenting on the Voicemail Courier Service provided for our upcoming Conference and Tradeshow. It is a great way to make communications between our Association and its members, with personal touch. The personalize message from our Association President was a success. Registration for our gala events was up 35% from last year."

Regards, Brendan Dolci, NY Association

° ° ° ° ° ° ° °

"Just wanted to thank you for all your hard work and recap where we are so far.

I believe we're in the last two months of our third campaign together and we are very pleased with the results you've generated. To date it's been our most successful advertising campaign. The amount and quality of business you've helped us bring in is impressive to say the least and we intend to do our best to keep these new clients happy for years to come.

Your patience, willingness to try new exchanges and determination to help us achieve our goals is genuinely appreciated."

Keep up the good work.

Regards, Lynn F., Allstate

° ° ° ° ° ° ° °

INDUSTRY EXAMPLES

Increase exhibitors and Attendees: Let us call all your contacts from previous shows for you, for less cost and time. Increase event attendance with a personal message.

Event, Seminar, Annual Meeting Invitations: Changes in last minute details and printing or mailing delays can reduce the time you have to promote your event.

Boost responses to email or direct mail: When targeted individuals get a personal voicemail, it gives them reason to look for and respond to your email or direct mail. With VoiceMail Courier® call center, your delivered voice message will become a higher priority.

Cold Calls: We make the calls for you. Many more than you can make in a day or week

Member Communications: Fast delivery of information to your members or colleagues. Your colleagues will appreciate the delivery of a personal voice message.

Dealer Promotions: VoiceMail Courier® call center has the ability to deliver a personalized offer related around a specific promotion or upcoming special event.

Service Satisfaction Follow-Up: Let VoiceMail Courier® call center follow-up with your customers to make sure they are satisfied with the work that was done.

Recall Notices: Proactively and conveniently contact your customers to schedule repairs for recall notices and get more than your share of recall business and additional customer pay revenue.

Surveys: Our live operators will conduct precise surveys to help understand your market

Customer Service Follow-Up: Let VoiceMail Courier® call center follow up with your customers to make sure they are satisfied with your products and services.

Client list update/verification: VoiceMail Courier® call center will update and verify your existing client list by calling every contact number and labeling the precise outcome of every single call.

Special Offers and Discounts: VoiceMail Courier® call center has the flexibility to contact a targeted group of customers and offer them special promotions to bring in additional business.

New Products and Services: Notify customers about new products and services that are available or products related to existing programs customers are enrolled in.

Seminar Reminders and Events: Use VoiceMail Courier® call center for special events, speakers, sales, promotions, etc. to increase awareness and boost attendance.